Privacy Policy
Alison Clare Studio
Last updated: 16 October 2026
At Alison Clare Studio, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and share information when you visit our website, place an order or join our Colouring Club.
1. Who we are
Alison Clare Studio operates the website https://alisonclarestudio.com.
For privacy enquiries, please contact hello@alisonclarestudio.com.
Business contact address: [Insert your business correspondence address before publishing]
2. Information we collect
Depending on how you use our website, we may collect:
- Your name, email address, telephone number and billing or delivery address.
- Details of products ordered, payments, refunds and customer enquiries.
- Your email address and subscription preferences when you join our Colouring Club.
- Technical information, such as your IP address, browser information and cookies.
- Information you voluntarily provide through contact forms, reviews or comments, where those features are available.
3. How we use your information
We use personal information to:
- Process payments, fulfil orders and arrange deliveries.
- Provide order confirmations, dispatch notifications and customer support.
- Manage pre-orders, cancellations, returns and refunds.
- Send Colouring Club emails, including free colouring pages, new releases and studio updates, where you have subscribed.
- Maintain website security, prevent fraud and operate our online shop.
- Meet our legal, tax and accounting obligations.
Our lawful bases under UK data protection law include performing a contract, complying with legal obligations, consent for optional email marketing, and legitimate interests in operating and protecting our business where appropriate.
4. Payments and orders
Our shop uses WooCommerce to manage orders and WooPayments to process online card payments.
Payment providers receive information necessary to authorise and process transactions, such as billing details, payment amounts and transaction information.
Full card details are processed securely by the payment provider rather than being stored in our WooCommerce website database.
5. Colouring Club and email marketing
When you voluntarily join the Alison Clare Studio Colouring Club, we use your email address to send free printable colouring pages, monthly colouring treats, early access to new releases and occasional studio news.
Our email subscription service is managed through Kit.
You can unsubscribe at any time using the link in our emails or by contacting hello@alisonclarestudio.com.
Unsubscribing from marketing emails will not prevent essential messages relating to an order you have placed.
6. Cookies
Our website uses cookies and similar technologies.
Essential cookies help operate the website, maintain shopping baskets, support checkout and keep the site secure.
Other cookies may be used for analytics, embedded content or optional website features, depending on which services are enabled.
Where required, we will ask for your consent before placing non-essential cookies. You can manage your preferences through the website’s cookie controls, where available, and your browser settings.
7. Sharing information
We share personal information only where necessary with service providers involved in running the business, including:
- WooCommerce, WooPayments and relevant payment processors.
- Kit, for managing email subscriptions.
- Website hosting, maintenance and security providers.
- Postal and courier services, for delivering orders.
- Professional advisers or public authorities where legally required.
We do not sell customer email addresses or personal information to advertisers.
8. International data transfers
Some service providers may process or store information outside the United Kingdom.
Where international transfers occur, we will use appropriate protections required by applicable UK data protection law.
Details of relevant transfer arrangements and safeguards can be requested using our contact email.
9. How long we keep information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Order and transaction records are kept for applicable accounting, tax and legal requirements.
Email subscription information is retained while you remain subscribed, with limited suppression records retained where necessary to respect unsubscribe requests.
Customer enquiries and technical records are retained for periods appropriate to their purpose, security needs and any applicable legal obligations.
10. Your data protection rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request deletion of information where applicable.
- Restrict or object to certain uses of your information.
- Request transfer of information in applicable circumstances.
- Withdraw consent where we rely on it, including for optional email marketing.
You have the right to object to processing based on legitimate interests and to direct marketing, where applicable.
To exercise your rights, email hello@alisonclarestudio.com.
You can also raise concerns with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
11. External websites and embedded content
Our website may contain links or embedded content from other websites. These services may collect information according to their own privacy policies.
We encourage visitors to review the privacy policies of external services.
12. Keeping information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.
Access to customer information is limited to those who need it for legitimate business purposes.
13. Changes to this policy
We may update this Privacy Policy when our services, website features or legal obligations change.
The latest version will be published on this page with its updated date.
14. Contact
Alison Clare Studio
Website: https://alisonclarestudio.com
Email: hello@alisonclarestudio.com
Business correspondence address: [Insert address]